We would like to hear about your experiences at the Intensive Care Unit. Allow your voice to be heard by completing the Family Satisfaction with the ICU survey. By doing so, you will help improve the quality of care offered to patients and their family members.

Take FS‑ICU Survey

For Family Members

If your family member was recently admitted into an Intensive Care Unit, we understand that this was probably a very difficult time for you and your family. Based on your recent experience, you likely have a unique set of opinions and views on the service the ICU provided. The Family Satisfaction in the Intensive Care Unit questionnaire (FS-ICU) is the most widely validated tool to measure family members’ experience in the ICU. Your feedback on your satisfaction with care and decision-making is highly valued, and the FS-ICU gives you the opportunity to express what the ICU did well, and what they can do to make their service better.

Why Your Opinion Matters

Intensive care units around the world strive to deliver high quality care to patients and their family members. In the context of critical illness where the patient is sick and often unaware of the care episode, family satisfaction is a key performance measure for ICUs. By collecting valuable feedback from family members such as yourself, ICUs can identify their strengths and weaknesses and improve their service to attain the high levels of care that patients and family members deserve.

Print & web versions available

Take FS-ICU Survey

Get the Family Perspective

View Family Stories

Comments from family members of Whiston Hospital (UK) ICU patients
on past questionnaires

“We very much appreciated the relationship that developed between the staff and ourselves. They kept us informed about what was happening, were sensitive to our feelings, and understood our grief.”

“We have nothing but praise for both night and day staff. Everyone was kind, caring, and very dedicated and professional. We could not have had any better care anywhere in the country.”

“On first visit, please ensure visitors seen by consultant/nurse to explain condition of relative and what to expect. This did not happen to me, and I was shocked and distressed on seeing my father.”

“Some nursing staff seemed disinterested. Relative waiting rooms were inadequate, upsetting places. We spent hours in the corridor because there were not enough seats, or you felt you were in the way of other families who were crying.”

“We all have nothing but admiration for the staff on ICU. The care, dedication and, at times, the love, shown will stay with me forever. I know you all did the very best for her and we are eternally grateful for giving us those last 14 days with her”

My ICU Guide

My ICU Guide

Interested in information about the ICU and how you can cope with the stress of the ICU experience?

Learn more about the ICU →